Refund policy

RETURNS & EXCHANGES

We understand that somethings don't workout. Here are our terms and policies for returns and exchanges.

  • $5 restocking fee applies to all returns. Exchanges are not subject to restocking fee.
  • Product has not been worn / used to work out in or washed
  • Tags are attached, product is in its original polybag
  • FINAL SALE ITEMS CANNOT BE RETURNED OR EXCHANGED
  • All Custom apparel sales and orders are final
  • Purchasers that opted in for Checkout+ will have free return shipping. The $5 restocking fee still applies to Checkout+ returns. 
  • Purchasers that opted out of Checkout+ are responsible for shipping charges to return or exchange products. We suggest a shipping method with tracking to ensure your product makes it back to Varlo HQ. We are not responsible for lost packages.
  • If you are sending back for a return. Please note we only credit you back in the amount of the merchandise being returned. Shipping charges are not refundable.
  • PLEASE NOTE: We reserve the right to refund at our discretion based on the condition an item is returned. If an item is without tags, without it's polybag, dirty, of odor and distressed, refund will not be granted.

BOGO FREE OFFERS

  • Both the paid and the free item must be returned in proper condition to receive a refund.
  • No refunds are provided if only one item is returned. 

DEFECTIVE / FLAWED PRODUCTS

Varlo stands behind all products. If you a think product has a workmanship or material flaw, within 90 days of purchase, please initiate a return here and we will take a look. Some things that do NOT fall under manufacturer's defect involve:

  • Material pilling due to rubbing up against a saddle bag or race belt
  • Material pilling due to contact with rough surface
  • Skin chafing is not due to a defect. If you are prone to chafing, we suggest using BodyGlide or a similar product to protect your skin while riding or working out.

TO SEND BACK YOUR MERCHANDISE:

You can start a return here.

Purchasers that opted in for Checkout+ will receive a free return shipping label. The $5 restocking fee still applies to Checkout+ returns. Exchanges are not subject to the $5 restocking fee. 

Purchasers that opted out for Checkout+ are responsible for all return shipping fees for goods being returned or exchanged. 

If a returned item is deemed unsuitable for a return per the above conditions, Varlo reserves the right to refuse the return.

TO START A SHIPPING CARRIER CLAIM

You can start a shipping claim here.

If you opted into Checkout+ your order is covered by package protection if your package is lost, stolen, or damaged in transit by the shipping carrier. If your claim is approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file your claim.

If you opted out of Checkout+ your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.